Patient Services Coordinator
4 days ago
Job Title: Patient Services Representative
Job Summary:
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Shady Grove Fertility. As a Patient Services Representative, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients.
Key Responsibilities:
- Maintain accurate and up-to-date patient records, including financial and insurance information.
- Schedule appointments and optimize patient flow to minimize wait times.
- Address customer/patient issues and provide effective short-term and long-term resolutions.
- Provide timely feedback to the practice regarding service failures or patient concerns.
- Consult with patients regarding their benefits, coverage, and financial options.
- Greet patients and visitors to the office and provide exceptional customer service.
Requirements:
- Minimum 2 years of applicable work experience.
- High School diploma required.
- Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
- Experience working in an OB/GYN office is a plus.
- Strong communication skills, independent worker, detailed-oriented, and computer savvy.
- High level of customer service essential.
What We Offer:
- Competitive pay + bonus.
- Comprehensive training.
- Ability to make an impact in the communities we serve.
About Us:
At Shady Grove Fertility, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within.
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