Team Lead

5 days ago


Charlotte, North Carolina, United States Massage Heights - Charlotte Full time
Job Title:

Team Lead - Massage Heights

About the Job:

We are seeking a highly motivated and results-driven Team Lead to join our team at Massage Heights in Charlotte. As a Team Lead, you will be responsible for assisting the Spa Director in overseeing all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities:
  • Assist with recruitment, hiring, training, developing, and retaining employees.
  • Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
  • Manage team member schedules to ensure proper execution of daily operations.
  • Collaborate with the Spa Director to set individual team member and overall Retreat goals.
Requirements:
  • Minimum 2 years of proven sales or retail management experience.
  • Self-starter mentality with leadership, organization, communication, and interpersonal skills.
  • Experience in training, coaching, and conflict resolution with employees.
  • Working knowledge of computers and standard software.
  • Basic business math skills.
Estimated Salary:

$55,000 - $65,000 per year, depending on experience.


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