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Retail Operations Leader

2 months ago

Oklahoma City, Oklahoma, United States Tapestry Full time

Position Overview:

As a key member of our retail management team, the Retail Operations Leader will oversee the daily functions of our store, ensuring that we deliver exceptional service and achieve our sales objectives. This role requires a strategic thinker who can align team efforts with the company’s goals.

Key Responsibilities:

  • Sales and Service Excellence: Drive the store's sales performance by implementing effective selling strategies and fostering a customer-centric environment.
  • Team Development: Mentor and guide team members to meet and exceed sales targets while promoting a culture of collaboration and inclusivity.
  • Operational Management: Ensure compliance with company policies and procedures, managing daily operations efficiently to maintain high standards of service.
  • Market Awareness: Stay informed about local market trends and adjust strategies accordingly to optimize business performance.
  • Client Engagement: Develop and maintain strong relationships with customers, utilizing clienteling techniques to enhance their shopping experience.

Qualifications:

  • 1 to 3 years of experience in a retail management role, preferably within a luxury environment.
  • Strong understanding of fashion trends and competitive landscape.
  • Proficient in Microsoft Office Suite and retail management systems.

Work Environment:

We are committed to fostering a positive workplace culture that encourages teamwork, innovation, and personal growth. The Retail Operations Leader will play a vital role in shaping this environment and driving our brand's success.

Equal Opportunity Employer: Tapestry is an equal opportunity employer and values diversity in our workforce.