Project Manager

3 weeks ago


Rochester, New York, United States Spectrum Ventures Full time

Project Manager - Customer Service Telecommunications

We are seeking a highly skilled Project Manager to lead our Customer Service Telecommunications team. As a key member of our team, you will be responsible for managing and leading a team of customer service representatives, ensuring quality goals and predetermined success rates are met.

Your Key Responsibilities:
  • Project management and leadership of an internal customer service team
  • Interface with clients and team members to ensure seamless communication
  • Organize and conduct regular team meetings to drive project success
  • Develop and implement strategies to improve customer satisfaction and retention
Your Profile:

We are looking for a candidate with industry experience in the call center sector, ideally with first leadership experience. You should have very good German language skills in spoken and written, as well as proficiency in PC applications (e.g. MS Office). Strong judgment and assertiveness are essential, as well as a performance and sales-oriented way of working.

About Us:

Spectrum Ventures is a specialist in dialogue marketing, managing the direct contact between companies and customers through our over 20 call centers in Germany and Europe. We offer a diverse and responsible work environment, with opportunities for personal and professional development.

If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

All designations are directed to all genders.


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