Account Management Specialist

7 days ago


Pompano Beach, Florida, United States Greentech Renewables Full time
Company Overview

Greentech Renewables is the nation's largest solar equipment distributor, specializing in Solar PV and energy storage for residential, commercial, and utility markets. As a full-service wholesale distributor of Solar, Electrical, and Renewable energy products, we are committed to providing superior service and support.

Job Summary

We are seeking an Account/Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency.

About the Role

This role involves proactive customer account management, writing up customer orders, engaging in pricing and availability discussions, creating processes and strategies to help customers stay organized and informed, and providing insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.

Key Responsibilities
  • Proactive customer account management: Assign specific customer accounts and be accountable for those customers having a consistently positive experience with Company every day.
  • Write up customer orders, engage in pricing and availability discussions.
  • Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
  • Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
  • Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
Requirements

To be successful in this role, you will need:

  • Previous customer service and/or administrative experience (1+ years strongly preferred)
  • Computer proficiency
  • Demonstrated ability to provide high level of customer service and handle multiple priorities at once
Benefits
  • Insurance - Medical, Dental, Vision Care for full-time positions
  • Disability Insurance
  • Life Insurance
  • 401(k)
  • Paid Sick Leave
  • Paid Holidays
  • Paid Vacation
  • Paid Parental Leave

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.



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