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Customer Service Specialist

2 months ago

Fairport, New York, United States Continental Service Group Full time

Job Title: Customer Service Specialist

Continental Service Group has established itself as a prominent provider in the field of accounts receivable management and collection services for over 30 years, delivering tailored solutions across diverse sectors. Our mission is to assist individuals in meeting their financial responsibilities while upholding their dignity and empowering them to regain control over their financial situations.

Why Join Us:

  • Opportunities for performance-based monthly bonuses
  • Award-winning benefits packages
  • Flexible working hours
  • Career advancement opportunities
  • Recognized as one of the Best Places to Work in the Collections industry
  • Recipient of the Better Business Bureau's Torch Award for Ethics

Key Responsibilities:

  • Support clients in resolving overdue accounts through a consultative method
  • Offer solutions that are advantageous for all parties involved
  • Achieve established targets for daily, weekly, and monthly collections
  • Keep accurate records and documentation
  • Comply with professional practices and regulatory standards

Educational Qualifications:

  • High School Diploma or GED
  • Associate's or Bachelor's Degree preferred

Required Skills and Qualifications:

  • Exceptional communication abilities
  • Strong proficiency in computer applications
  • Organizational and time management skills
  • Effective problem-solving capabilities
  • Ability to collaborate within a team environment
  • Maintain confidentiality and trustworthiness

Physical Requirements:

  • Capability to sit for extended periods
  • Occasional lifting of up to 25 pounds
  • Typing and conversing on the phone for prolonged durations

Our Commitment:

Continental Service Group is dedicated to addressing the needs of our clients while enhancing the human experience and nurturing long-term relationships with all stakeholders.

Disclaimer:

This job description serves as a guideline for the responsibilities required and is subject to modification to meet business needs.

Continental Service Group is an equal opportunity employer and upholds a drug-free workplace.