Tier II Support Specialist

2 weeks ago

Tysons Corner, Virginia, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a motivated, career-oriented Tier II Support Specialist to join our team in Tysons, VA.

Key Responsibilities:
  • Manage customer issues on the Cloud Platform products through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
  • Develop an in-depth understanding of product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.
  • Collaborate with a team of engineers/consultants to ensure 24-hour customer support.
Requirements:
  • Bachelor's degree in Computer Science, Technology, Engineering, Mathematics, or equivalent (or 4 years of equivalent Information Technology experience in lieu of degree)
  • 3+ years of relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems.
  • Experience reading or debugging code using Java, C, C++,.NET, Python, Shell, Perl, and/or JavaScript.
  • Excellent customer service and communication skills (verbal and written)
  • Comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows
  • General knowledge of any customer service ticketing system
  • General knowledge of Google Workspace Tools (Doc, sheets, and Slides)
  • Ability to read runbooks & playbooks to provide meaningful summaries to Customers
Desired Qualifications:
  • Google Cloud experience
  • ServiceNow experience
  • Experience with IaaS solutions: system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, and/or local and cloud storage.
  • Experience with cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, and/or distributed computing technology.
  • Understanding of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.)
  • Knowledge of basic web technologies (HTTP, HTML, DNS, etc.)
Security Clearance:
  • An active TS/SCI Clearance
Physical Requirements:
  • Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Must be able to remain in a stationary position 50% of the time.
  • Constantly positions self to maintain computers in the lab, including under the desks and in the server closet.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation, please click careers@mantech.com and provide your name and contact information.

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