Technical Support Specialist

2 weeks ago


Tysons Corner, Virginia, United States ManTech Full time
Job Summary

We are seeking a highly motivated and customer-oriented Tier II Support Engineer to join our team at ManTech in Tysons, VA.

This role involves managing customer issues on the Cloud Platform products, developing an in-depth understanding of product technology, and working as part of a team to ensure 24-hour customer support.

Key Responsibilities
  • Diagnose and resolve customer issues on Cloud Platform products
  • Develop tools for faster diagnosis and improve productivity
  • Act as a consultant and subject matter expert for internal stakeholders
  • Work as part of a team to ensure 24-hour customer support
Requirements
  • Bachelor's degree in Computer Science, Technology, Engineering, or Mathematics
  • 3+ years of experience with computer hardware, software, and networking systems
  • Experience with Java, C, C++,.NET, Python, Shell, Perl, and/or JavaScript
  • Excellent customer service and communication skills
  • Comprehensive understanding of Networking, Cloud technologies, and Systems
Preferred Qualifications
  • Google Cloud experience
  • ServiceNow experience
  • Experience with IaaS solutions, cloud identity and security systems, and cloud monitoring and logging
Security Clearance

An active TS/SCI Clearance is required for this position.

Physical Requirements
  • Use hands to operate a computer and other office productivity machinery
  • Occasionally move about inside the office to access file cabinets and office machinery


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