Technical Support Specialist
2 weeks ago
We are seeking a highly motivated and customer-oriented Tier II Support Engineer to join our team at ManTech in Tysons, VA.
This role involves managing customer issues on the Cloud Platform products, developing an in-depth understanding of product technology, and working as part of a team to ensure 24-hour customer support.
Key Responsibilities- Diagnose and resolve customer issues on Cloud Platform products
- Develop tools for faster diagnosis and improve productivity
- Act as a consultant and subject matter expert for internal stakeholders
- Work as part of a team to ensure 24-hour customer support
- Bachelor's degree in Computer Science, Technology, Engineering, or Mathematics
- 3+ years of experience with computer hardware, software, and networking systems
- Experience with Java, C, C++,.NET, Python, Shell, Perl, and/or JavaScript
- Excellent customer service and communication skills
- Comprehensive understanding of Networking, Cloud technologies, and Systems
- Google Cloud experience
- ServiceNow experience
- Experience with IaaS solutions, cloud identity and security systems, and cloud monitoring and logging
An active TS/SCI Clearance is required for this position.
Physical Requirements- Use hands to operate a computer and other office productivity machinery
- Occasionally move about inside the office to access file cabinets and office machinery
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