Receptionist - Part Time

4 weeks ago

Naperville, Illinois, United States StoryPoint Full time
Job Description

At StoryPoint, we are seeking a highly skilled and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for our residents and guests, providing exceptional service and ensuring a warm and welcoming experience.

Key Responsibilities:

  • Answer all telephone calls and properly transfer calls to the appropriate department.
  • Daily resident check in.
  • Answering routine telephone inquiries.
  • Greet all residents and guests in a courteous and professional manner.
  • Provide exceptional customer service to our residents and guests.
  • Distribute applications to prospective employees.
  • Refer all prospective residents and families to the Leasing Team.
  • Sort and deliver all mail, internal messages and packages to residents and staff.
  • Knowledge of resident apartments, in-house facilities and local information.
  • Maintain Front Desk Log Book.
  • Handle all marketing telephone inquiries and drop-ins by the community's established guidelines.
  • Maintain resident sign in/out log.
  • Ensure lobby refreshments are available during specified hours.
  • Maintain Application Flow Log.
  • Maintain a clean and neat office environment.
  • Collect work orders and information for the maintenance director.
  • Know emergency call system and emergency procedure (fire, medical, and police).
  • Perform all accountabilities in a timely and efficient manner following company policies and procedure.
  • Work independently in a professional atmosphere.
  • Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
  • Assist with accounting duties as assigned by Property Administrator.
  • Dress in a professional manner and wear name tag.
  • As a receptionist, always maintain a positive attitude which supports team performance and productivity.

Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The employee may be required to push residents in wheelchairs occasionally. The employee may occasionally bend, reach, grasp, squat and kneel. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

At StoryPoint, we are committed to creating a culture that values and supports our employees. We believe in empowering our team members to make a difference in the lives of our residents and guests.

We are an equal opportunity employer and welcome applications from diverse candidates.

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