Customer Service Director

4 weeks ago

Dallas, Texas, United States CoreLogic Full time
Job Title: Customer Service Manager

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Our talented team of professionals uses our network, scale, connectivity, and technology to drive the largest asset class in the world.

Key Responsibilities:
  • Plan, organize, and direct workflow to ensure seamless client experiences.
  • Train and lead staff in all departmental operations, processes, procedures, and requirements.
  • Drive and coordinate effective Production and Quality Control as well as issue resolution.
  • Collaborate with internal and external teams to facilitate a seamless client experience.
  • Foster a high-energy, client-centric operation based on accountability and engagement.
  • Develop and measure key performance indicators at both team and individual levels to gauge and enhance operational effectiveness.
  • Maintain a culture of continuous improvement and professional development.
  • Provide operational agility, including cross-training and business continuity.
  • Manage the client relationship, including adhering to Service Level Agreements and maintaining above-average work quality.
Requirements:
  • Bachelor's degree preferred or equivalent 5+ years of relevant work experience.
  • 4+ years of related experience with a background in real estate/mortgage-escrow/quality auditing with 3 years of leadership experience.
  • Proven ability to lead teams in a fast-paced, client-centric, results-oriented culture.
  • Exceptional leadership skills, including team-building and emotional intelligence.
  • Demonstrated ability to motivate and manage change effectively.
  • Strong interpersonal, negotiation, and conflict resolution skills.
  • Excellent written and oral communication skills.
  • Excellent planning and organizational abilities.
  • Experience managing and/or interacting with distributed teams.
About CoreLogic:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package.

We are an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or status as a veteran of the Armed Forces, or any other basis protected by federal, state, or local law.

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