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Host/Hostess - Dining Experience Specialist

1 month ago

Miramar, Florida, United States Hotel Effie Sandestin Autograph Collection Full time
Job Summary

The Ovide Host is a key member of the Hotel Effie Sandestin Autograph Collection team, responsible for ensuring a seamless and enjoyable dining experience for guests. This role requires a high level of attention to detail, excellent communication skills, and a passion for delivering exceptional service.

Key Responsibilities
  • Recognize and greet guests promptly, ensuring a warm and welcoming atmosphere.
  • Seat guests at assigned tables, taking into account their preferences and special requests.
  • Assist servers in providing attentive and courteous service, ensuring guests' needs are met throughout their dining experience.
  • Maintain par level and service quality of menu items, ensuring a high standard of presentation and cleanliness.
  • Perform opening and closing duties, adhering to established side work checklists.
  • Answer telephones, check voicemails, and return calls according to standards.
  • Have complete knowledge of menus, hours of operation, and current specials in all applicable departments.
  • Assist servers, bartenders, and bussers in servicing guests as needed.
  • Ensure overall guest satisfaction, addressing any concerns or issues promptly and professionally.
Requirements
  • Effective communication and interpersonal skills, with the ability to work with all levels of employees and guests.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Knowledge of hotel operations, including reservation systems and menu management.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.