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Membership Services Coordinator

2 months ago

Hollister, Missouri, United States Ozarks Regional YMCA Full time
Job Overview

POSITION SUMMARY:

This role plays a vital part in supporting the mission of the Ozarks Regional YMCA, a prominent nonprofit organization dedicated to enhancing community well-being through youth development, healthy living, and social responsibility. Under the guidance of the director, the Front Desk Attendant will focus on fostering membership growth and engagement.

OUR CULTURE:
At the Y, our mission and core values are embodied in our culture. We are committed to creating an inclusive environment where everyone can feel a sense of belonging and personal growth. We are welcoming: embracing all individuals. We are genuine: valuing each person's uniqueness. We are hopeful: believing in the potential of every individual to make a positive impact. We are nurturing: supporting everyone in their journey to reach their fullest potential. We are determined: relentlessly striving to strengthen our community, starting with you.

KEY RESPONSIBILITIES:

  1. Maintain knowledge of and adhere to safety protocols, procedures, and emergency response plans, prioritizing safety at all times.
  2. Encourage membership growth and develop front desk staff through training, coaching, and exemplary service.
  3. Serve as a primary point of contact for families and staff, exemplifying the core values of Respect, Caring, Responsibility, and Honesty.
  4. Act as a role model for a cause-driven organization, demonstrating passion for quality service.
  5. Maintain a positive and service-oriented attitude in this supportive role.
  6. Foster long-term relationships with all stakeholders associated with the YMCA.
  7. Innovate in task completion and assist management in problem-solving.
  8. Be available to cover shifts to ensure a membership specialist is present during operational hours.
  9. Assist with various membership types, including Silver Sneakers and corporate memberships.
  10. Address member inquiries and concerns, managing correspondence effectively.
  11. Perform administrative tasks such as data entry, filing, ordering supplies, and processing program registrations and payments.
  12. Maintain order and assist members while guiding staff in their duties, focusing on attracting new members and minimizing cancellations.
  13. Achieve and surpass membership satisfaction and retention targets.
  14. Handle all front desk operations, including scanning membership cards and welcoming members.
  15. Communicate and promote programs by identifying members' needs and suggesting suitable options.
  16. Execute other clerical tasks as assigned.
  17. Apply YMCA rules and policies uniformly to all individuals utilizing the facility.
  18. Document unusual occurrences and inform relevant personnel as directed.
  19. Maintain certifications in First Aid, CPR, and AED, ensuring familiarity with safety and emergency procedures to respond effectively in crises.
  20. Contact appropriate authorities in the event of emergencies or unusual situations.

QUALIFICATIONS:

  1. Must be at least 18 years old.
  2. High School Diploma or equivalent required.
  3. Experience in leadership roles preferred.
  4. Commitment to the Ozarks Regional YMCA and its goals, consistently demonstrating the YMCA's core values.
  5. Mature, responsible individuals with strong communication skills.
  6. Ability to engage positively with both children and adults in a flexible and enthusiastic manner.
  7. CPR Pro & First Aid Certification must be obtained within the first 30 days (training provided).

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This position is safety-sensitive. The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  1. Ability to perform physical tasks for extended periods, including walking, standing, bending, squatting, and kneeling.
  2. Visual and auditory skills to identify and respond to environmental hazards.
  3. Occasional lifting and/or moving of up to 25 pounds.
  4. Moderate noise levels in the work environment.

This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.