Roadside Assistance Technician

1 week ago

Newington, Connecticut, United States AAA Mid Atlantic Full time
Job Summary

We are seeking a skilled and reliable Roadside Assistance Technician to join our team at AAA Mid Atlantic. As a Roadside Assistance Technician, you will be responsible for providing emergency roadside services to our members, including lock-out, fuel delivery, battery jump starts, and tire changes.

Key Responsibilities:

  • Provide lock-out, fuel delivery, battery jump starts, and tire change services to members
  • Sell and install car batteries (Mobile Battery position only)
  • Provide tow and recovery services (Tow Truck Driver position only)
  • Communicate with members effectively to keep them informed and ensure their safety
  • Make sound decisions regarding the safe service of vehicles and accommodate member needs
  • Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required
  • Conduct vehicle and equipment inspections to ensure safe operating condition and adequately secured at all times
  • Support AAA as needed by participating in special events promoting the brand

Requirements:

  • Must be at least 21 years old
  • Completion of a high school diploma or equivalent
  • Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements
  • Ability to pass a physical examination as required by Department of Transportation and/or Company policy
  • 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred
  • Lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and push vehicles; and use hand tools to provide service
  • Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening

What We Offer:

  • Competitive compensation package
  • Generous PTO plan
  • Excellent 401(k) plan and company match
  • Outstanding health insurance benefits
  • Overtime and monthly bonus opportunities available

Why Work for AAA Mid Atlantic?

We are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

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