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Guest Service Expert

2 months ago

Rockville, Maryland, United States Marriott International Inc Full time

Job Summary

Marriott International Inc is seeking a skilled Guest Service Expert to join our team. As a Guest Service Expert, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and exceeding their expectations
  • Work collaboratively with the hotel team to ensure seamless service delivery
  • Manage guest complaints and concerns in a professional and courteous manner
  • Stay up-to-date with hotel policies and procedures to ensure accurate information is provided to guests
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Physical stamina to stand for long periods and move around the hotel

About Marriott International Inc

Marriott International Inc is a global hospitality company with a portfolio of brands that include Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and creating memorable moments for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.