Technical Leader for Cloud-Native Cybersecurity Operations

3 days ago

Santa Clara, California, United States Palo Alto Networks Full time

Are you a seasoned expert in cloud-native cybersecurity operations looking to take on a leadership role? Do you have experience managing large-scale distributed systems, including networking, compute, and storage services on GCP, AWS, Azure, OCI & On-prem?

We're seeking a Technical Leader to join our team at Palo Alto Networks, a leader in the cybersecurity industry. As a Technical Leader, you will be responsible for the overall health of our product services for SASE as well as Cloud-NGFW managed services and their SRE operations teams.

About the Role

This is an exceptional opportunity to lead a team of experienced SREs and ensure that the networking and security service is functioning well and meeting the SLAs (5 9 for SASE Infra Service & 4-9 for C-NGFW). You will work closely with Product development, QA, and Technical Support teams and support service integration with internally developed cloud-delivered security services as well as joint operations with PANW IT as an internal Service Provider and External partners such as Cloud Service Providers.

Key Responsibilities

  1. Design, develop, and implement highly scalable software features on our next-generation connectivity & security platform as part of our Prisma Access & C-NGFW services.
  2. Ability to lead seamlessly through all Customer environments such as Commercial, Federal as well as other Sovereign cloud services.
  3. Work with different development and quality assurance groups to achieve the best operational outcomes (toil-free & easy to support along with being a great customer experience).
  4. Suggest and implement improvements to the development process.
  5. Work with SRE and the Technical Support teams to troubleshoot customer issues.
  6. Interview, mentor, and coach new team members.

Your Qualifications

  • Leader responsible for a multi-region, follow-the-sun, SRE function for Prisma SASE & C-NGFW Production Operations with an SRE team.
  • Hands-on experience in running Operations/SRE functions.
  • Experience setting strategy, multi-year execution roadmap & metrics for SRE/Ops.
  • Experience in ITIL Service Management Processes (ex: Incident Management, Change Management, Alert management).
  • Experience Defining, Monitoring & Tracking SLO's for infrastructure & the service components.
  • Experience managing large-scale infrastructures.
  • Experience on 3rd-party Industry tools for Ops (some examples - Product/Infra Tools, Visibility tools, Tools for On-call/On-duty coordination, Alerting tools such as Stackstorm, Sensu, Datadog, etc).
  • Closely partner with Support, Product, Marketing, and Sales organizations to execute the initiative.
  • 5+ years of managing an operations team for a fast-paced product.
  • Experience with managing remote and geographically distributed teams.
  • Knowledgeable in distributed systems and redundancy/high-availability and performance optimizations.
  • Experience with one or more configuration management software - Ansible, Salt, or Puppet.
  • Experience with cloud-based deployments (GCP or AWS experience preferred).
  • Experience with monitoring tools.
  • Experience with backup strategies and Disaster Recovery.
  • Familiar with security and risk mitigation (authentication, encryption, anomaly detection) for a cloud-based environment.
  • Familiar with compliance regimes (SOC2, ISO, etc.).
  • Familiarity with Federal Regulations & Compliance (FedRAMP - IL2 to IL5).
  • Familiarity with Vendor management (equipment, licensing, etc.).
  • Bachelor's degree in Computer Science or equivalent or equivalent military experience.
  • Must be a US Citizen so as to lead Federal High & IL5 environments.

About Our Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don't shy away from building products to solve problems no one has pursued before.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Information

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $253,000 - $346,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here here.

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