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Front Desk Representative

1 month ago

Washington, United States The Madison Hotel Full time

About The Madison Hotel

We are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Responsibilities:

  • Guest Services: Assist guests with arrival and departure from the hotel, while providing positive guest experiences.
  • Registration and Check-in: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Communication: Greet customers immediately with a friendly and sincere welcome, use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Payment and Accounting: Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change and balance an assigned house bank.
  • Problem Resolution: Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
  • Teamwork: Remain calm and alert especially during emergency situations and heavy hotel activity, plan and implement detailed steps by using experienced judgment and discretion.

Requirements:

  • Education: High school diploma or equivalent required, and college degree preferred.
  • Experience: Hotel experience preferred.
  • Skills: Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Physical Demands: Ability to stand and move throughout front office and continuously perform essential job functions.

Benefits:

The Madison Hotel offers a comprehensive benefit program that includes competitive Medical and Dental programs, Vision insurance, Vacation, Sick and Holiday programs, and a 401(k) Savings Plan with matching funds.