Associate Manager

1 week ago


Winder, Georgia, United States Sunset Finance Full time
Job Summary

The primary objective of this role is to drive results-oriented contact and collection efforts, focusing on getting customers to visit the office or engage with the company via telephone. As a key member of the team, the Associate Manager will be qualified to perform all branch manager duties and supervise employees in the absence of the manager.

Key Responsibilities
  1. Develop and implement effective strategies to resolve delinquent accounts and improve customer engagement.
  2. Collaborate with the management team to set and achieve business goals, including delinquency rates and loan volume targets.
  3. Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  4. Conduct training and development exercises to enhance the skills and knowledge of team members.
  5. Prepare and submit regular reports on delinquency rates, customer interactions, and other key performance indicators.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Previous experience in collections, finance, or a related field.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Valid driver's license and access to a reliable vehicle.
Working Environment

This role is primarily sedentary in nature, with no special demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


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