Retail Customer Service Representative

2 weeks ago


Waterloo, Iowa, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating front-end equipment, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service by acknowledging and greeting members, answering questions, and resolving issues in a timely and professional manner.
  • Operate front-end equipment, including cash registers, scanners, and self-checkout systems, to process transactions and maintain accurate records.
  • Maintain a clean and organized store environment, including the sales floor, checkout lanes, and stockroom, to ensure a positive shopping experience for members.
  • Work collaboratively with other team members to achieve sales goals, resolve customer complaints, and maintain a positive store atmosphere.
  • Participate in ongoing training and development to improve customer service skills, product knowledge, and operational efficiency.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
What We Offer

As a Retail Customer Service Associate at Sam's Club, you will enjoy a competitive hourly wage, opportunities for advancement, and a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and stock purchase plans.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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