Customer Service Leader

1 week ago

Cape Charles, United States Food Lion Full time

Job Summary:

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, and your excellent customer service skills will make a significant impact on our customers' shopping experience.

Key Responsibilities:

Provide prompt, accurate, and friendly service to customers while engaging them to create a positive shopping experience
Greet each customer and use their name whenever possible
Unload customers' groceries from cart to belt and unload items for ease of bagging
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handle the payment transaction, per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and perform overrides
Identify customers needing assistance and offer to take the customer's order to their car
Maintain alertness and call for assistance when needed to service customers per service standards
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure the work station and front end area of the store have a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Adhere to all company guidelines, policies, and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Perform all other duties as assigned

Requirements:

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

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