Customer Service Representative Cape Charles VA

2 weeks ago


Cape Charles, United States TTEC Full time

Be the spark that ignites a career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Cape Charles, VA, you'll be part of a team that brings humanity to business.

Our employees have spoken, and our purpose, team, and company culture are amazing. Our Great Place to Work certification in the United States says it all.

This position requires working at the Chesapeake Bay Bridge Tunnel located in Cape Charles, VA.

During a Typical Day, You'll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Recognize, apply, and explain your product or service knowledge
  • Computer experience

What You Can Expect

  • Support for your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starting at $16.50 plus performance bonus opportunities
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives

Visit our website for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.



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