Customer Service Associate
2 days ago
**About Us**
Newco Coffee is a leading manufacturer of commercial coffee machines with a rich history of innovation and quality. Founded in 1974, we have grown into an industry leader known for our commitment to customer satisfaction and excellence.
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. This role will involve taking incoming calls from customers, processing routine customer orders and inquiries, and resolving customer issues related to pending orders.
**Key Responsibilities**
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process customer orders and ensure accurate and efficient fulfillment
- Collaborate with internal teams to resolve customer complaints and issues
- Provide exceptional customer service and support to ensure customer satisfaction
**Requirements**
- High school diploma or equivalent required; some customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
**What We Offer**
Newco Coffee offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. We are an equal opportunity employer and welcome applications from diverse candidates.
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