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Customer Service Representative

1 month ago


Fort Myers, Florida, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, guests, and fellow team members.

Key Responsibilities:

  • Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone.
  • Resolve member concerns and escalate to a Manager as needed.
  • Perform membership-related functions, such as sign-ups, updates, and cancellations.
  • Execute retail transactions and drive sales goals.
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.

Requirements:

  • 6-12 months of experience in a customer service environment.
  • Basic computer proficiency.
  • Ability to become CPR/AED certified (training provided by Planet Fitness).

What We Offer:

  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

About Planet Fitness:

We are a welcoming, judgement-free environment where everyone feels like they belong. Our mission is to enhance people's lives by providing a high-quality fitness experience.