Guest Services Associate

2 weeks ago


Dearborn, Michigan, United States Henry Ford Company Full time

Job Summary

The Henry Ford is seeking a skilled Guest Services Associate to deliver world-class service and hospitality to our guests. As a key member of our team, you will provide exceptional customer experiences, orient guests, and ensure seamless interactions across our four venues.

Key Responsibilities

  • Act as a host for The Henry Ford, greeting and welcoming guests with a positive image of the organization.
  • Orient and assist guests in planning their day, handling inquiries and issues effectively.
  • Sell tickets and packages to all ticketed events or experiences, providing prompt and accurate sales transactions.
  • Work with guests to understand admission options, including daily tickets, multi-venue packages, and annual memberships.
  • Assist with travel information, directions, and Lost & Found items, ensuring a smooth guest experience.
  • Check annual memberships and redeem daily tickets at all entrance points, maintaining accurate records.
  • Distribute Welcome Guides and daily or event program information to guests, enhancing their experience.
  • Responsible for rentals of wheelchairs, electric scooters, and wagons, ensuring proper use and maintenance.
  • Work as part of the Giant Screen Experience Team, preparing and selling concessions, seating guests, and maintaining the theatre.
  • Perform other activities as necessary and assigned, contributing to the overall success of the department.

Requirements

  • 16 years of age or older
  • Basic computer skills
  • Ability to work evenings, weekends, and holidays

The Henry Ford is an Equal Opportunity Employer.



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