Guest Services Associate
2 weeks ago
Job Summary
The Henry Ford is seeking a skilled Guest Services Associate to deliver world-class service and hospitality to our guests. As a key member of our team, you will provide exceptional customer experiences, orient guests, and ensure seamless interactions across our four venues.
Key Responsibilities
- Act as a host for The Henry Ford, greeting and welcoming guests with a positive image of the organization.
- Orient and assist guests in planning their day, handling inquiries and issues effectively.
- Sell tickets and packages to all ticketed events or experiences, providing prompt and accurate sales transactions.
- Work with guests to understand admission options, including daily tickets, multi-venue packages, and annual memberships.
- Assist with travel information, directions, and Lost & Found items, ensuring a smooth guest experience.
- Check annual memberships and redeem daily tickets at all entrance points, maintaining accurate records.
- Distribute Welcome Guides and daily or event program information to guests, enhancing their experience.
- Responsible for rentals of wheelchairs, electric scooters, and wagons, ensuring proper use and maintenance.
- Work as part of the Giant Screen Experience Team, preparing and selling concessions, seating guests, and maintaining the theatre.
- Perform other activities as necessary and assigned, contributing to the overall success of the department.
Requirements
- 16 years of age or older
- Basic computer skills
- Ability to work evenings, weekends, and holidays
The Henry Ford is an Equal Opportunity Employer.
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