Customer Care Operations Coordinator

3 days ago


St Louis, Missouri, United States Duke Manufacturing Full time
About the Role

The Customer Care Operations Coordinator at Duke Manufacturing plays a vital role in ensuring exceptional customer experiences. This individual will be responsible for delivering on customer needs, from initial inquiries to post-sales support. The ideal candidate will have excellent problem-solving skills, empathy, and the ability to balance customer needs with company goals.

Key Responsibilities
  • Solve customer issues promptly and efficiently
  • Communicate effectively with customers and internal teams
  • Maintain accurate records of customer interactions
  • Collaborate with cross-functional teams to resolve complex issues

The successful candidate will work in a fast-paced environment, handling multiple projects simultaneously. A strong attention to detail and excellent organizational skills are essential for success in this role. Salary: $50,000 - $65,000 per year.

Required Skills and Qualifications
  • Bachelor's degree in Business Administration or related field
  • Minimum 1 year of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment

Duke Manufacturing offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays. Work Location: St. Louis, MO.



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