Customer-Focused Product Engineer
2 weeks ago
Overview:
As a Technical Product Support Engineer, you will be instrumental in enhancing customer satisfaction by offering specialized assistance for VIAVI's Xgig product range.
Your main duty will be to respond to customer inquiries, resolve issues, and assist users in navigating technical challenges associated with Xgig products.
Key Responsibilities:
Customer Engagement:
Respond to customer inquiries promptly and courteously.
Offer expert advice and insights on Xgig products.
Guide customers in configuring, troubleshooting, and maximizing Xgig solutions.
Ensure a superior customer experience through exceptional service.
Technical Issue Resolution:
Identify and rectify technical challenges related to Xgig hardware and software.
Collaborate with cross-functional teams to tackle intricate problems.
Product Expertise:
Acquire comprehensive knowledge of the Xgig product suite.
Stay informed about product updates, features, and best practices.
Educate customers on the functionalities and applications of Xgig products.
PCIe Proficiency:
Develop expertise in PCI Express (PCIe) protocols, including link negotiation, lane configurations, and error management.
Gain insights into CXL protocols.
Ability to troubleshoot PCIe-related challenges and deliver effective solutions.
Protocol Analysis Software Expertise:
Become proficient in the Xgig Protocol Analysis Software Suite.
Understand network protocols, packet analysis, and data capture techniques.
Documentation and Knowledge Sharing:
Maintain detailed records of customer interactions and solutions provided.
Contribute to the knowledge base by creating articles, documentation, and instructional videos.
Collaborate with the Xgig team to enhance product documentation.
Team Collaboration:
Work closely with other technical support representatives, engineers, and product managers.
Escalate complex issues to senior support engineers as needed.
Participate in team meetings and training sessions.
Engage with cross-functional teams on next-generation tools.
Qualifications:
Bachelor's degree in a relevant discipline (Computer Science, Electrical Engineering, or related field).
Strong communication skills and a customer-centric approach.
Solid understanding of networking protocols and hardware.
Preference for candidates with experience in using Protocol Analysis software (e.g., Xgig Protocol Analyzer, Wireshark, or similar tools).
Appreciation for high-level computer architecture concepts, including CPU, memory, cache, and interconnects.
Preference for candidates with experience in Python programming.
Familiarity with data storage technologies.
Willingness to learn and adapt to emerging technologies.
Ability to thrive in a fast-paced, dynamic environment.
Willingness to travel 10-15%.
VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
#J-18808-Ljbffr
-
Cloud Product Owner
5 days ago
Chandler, Arizona, United States Bank of America Full timeAbout the RoleWe are seeking an experienced Cloud Product Owner to join our Enterprise Cloud Platforms team at Bank of America. As a key member of our team, you will be responsible for defining and prioritizing product requirements, working closely with stakeholders to understand business needs, and collaborating with cross-functional teams to deliver...
-
Manufacturing Production Engineer
2 weeks ago
Chandler, Arizona, United States The Zippertubing Company Full timeJob OverviewPosition: Production Engineer - Manufacturing - Onsite RoleApplication Code: PRODENG24The Zippertubing Company stands at the forefront of cable bundling, wire harnessing, and component protection solutions. We tackle some of the most intricate challenges faced by industries such as Aerospace, Medical, Space, Automotive, and Defense.We are seeking...
-
Manufacturing Production Engineer
1 week ago
Chandler, Arizona, United States The Zippertubing Company Full timeJob OverviewPosition: Production Engineer - Manufacturing (Onsite)Application Code: PRODENG24The Zippertubing Company excels in providing innovative solutions for cable bundling, wire harnessing, and component protection systems across various industries, including Aerospace, Medical, Space, Automotive, and Defense.We are seeking a dedicated Engineer to...
-
Manufacturing Production Engineer
1 week ago
Chandler, Arizona, United States The Zippertubing Company Full timeJob OverviewPosition: Production Engineer - Onsite Manufacturing RoleApplication Code: PRODENG24The Zippertubing Company stands at the forefront of cable bundling, wire harnessing, and component protection solutions. We tackle some of the most intricate challenges faced by industries such as Aerospace, Medical, Space, Automotive, and Defense.We are seeking a...
-
Chandler, Arizona, United States KLA Full timeAbout the Role:KLA is seeking a dedicated Technical Applications Engineer to enhance their team. If you have a keen interest in electronics and a drive for innovation, this opportunity may align perfectly with your career aspirations. Below are the key details:Company Overview:KLA stands at the forefront of the electronics sector, particularly in...
-
Production Engineer
3 days ago
Chandler, Arizona, United States The Zippertubing Company Full timeJob SummaryWe are seeking a highly motivated Production Engineer to join our Manufacturing team at The Zippertubing Company. As a key member of our team, you will be responsible for implementing engineering designs through to production, ensuring seamless execution of manufacturing processes.Key ResponsibilitiesDesign Implementation: Create design drawings,...
-
Product Support Engineer
2 weeks ago
Chandler, Arizona, United States Viavi Solutions Full timeOverview:As a Product Support Engineer, you will be instrumental in ensuring client satisfaction by delivering expert assistance for VIAVI's Xgig product range. The Xgig Analyzer provides sophisticated analysis capabilities, empowering users to attain optimal product performance. Your main duty will be to respond to client inquiries, troubleshoot challenges,...
-
Chandler, Arizona, United States Viavi Solutions Full timeOverview:As a Technical Support Engineer specializing in Xgig solutions, you will be instrumental in enhancing customer satisfaction by delivering expert assistance for VIAVI's Xgig product suite. The Xgig Analyzer is designed to provide sophisticated analysis capabilities, empowering users to optimize product performance. Your main role will involve...
-
Lead Product Strategist
1 week ago
Chandler, Arizona, United States PrismHR Full timeJob OverviewPosition SummaryAs a Lead Product Strategist, you will be part of a dynamic team focused on enhancing and advancing our primary Payroll and HR functionalities. Your expertise in Payroll, HR operations, and HRIS systems will be crucial as you help drive the digital transformation of our core HR platform.At PrismHR, we are dedicated to developing a...
-
Senior Product Manager
4 weeks ago
Chandler, Arizona, United States PrismHR Full timeJob SummaryIn this Senior Product Manager role you'll join a high performing team responsible for streamlining and evolving our primary Payroll and HR functionality. You're familiar with Payroll, HR activities/actions, and HRIS systems. You also will be one of the drivers to help us execute the strategy to digitally transform our core HR platform. At...
-
Staff Product Packaging Engineer
3 days ago
Chandler, Arizona, United States Qorvo Full time**Job Summary**We are seeking a highly skilled Product Packaging Solutions Specialist to join our team at Qorvo. As a key member of our packaging engineering team, you will be responsible for providing industry-leading expertise in packaging technologies to drive continued global leadership in Qorvo's packaging solutions.**Key Responsibilities**Develop and...
-
Senior OEM Sales Engineering Manager
2 weeks ago
Chandler, Arizona, United States Eaton Full timePosition Overview:Eaton's ES AMER NAS division is in search of a Senior OEM Sales Engineering Manager. This role is hybrid-based, requiring candidates to reside within a specified distance from designated locations.Key Responsibilities:The Senior OEM Sales Engineering Manager will be responsible for promoting and selling Eaton's innovative products to secure...
-
Customer Service Representative
5 days ago
Chandler, Arizona, United States Gap Inc. Full timeAbout the RoleIn this position, you will play a key role in delivering exceptional customer experiences by providing top-notch service and product expertise. You will be responsible for engaging with customers, building brand loyalty, and driving sales growth.Key ResponsibilitiesCustomer Service Expertise: Develop and maintain in-depth knowledge of our...
-
Geotechnical Engineering Manager
2 months ago
Chandler, Arizona, United States Array Technologies Full timeGeotechnical Engineering ManagerJob Summary:As a Geotechnical Engineering Manager, you'll have a highly visible role within the business leading the design of the solar tracker foundations for Array's global market. This involves managing a centralized team as well as functional oversight for engineers focused on specific markets as part of a matrix...
-
EV Charging Product Manager
2 weeks ago
Chandler, Arizona, United States Minit Charger Full timeShape the Future of Sustainable Transportation Minit Charger, a leading innovator in off-road EV charging solutions for Ground Support Equipment (GSE), Forklifts, and Low Speed Vehicles (LSV), is seeking a talented and passionate Product Manager to join our growing team. About the Role As a Product Manager, you will play a pivotal role in shaping the...
-
Customer Service Representative
3 days ago
Chandler, Arizona, United States Bryan Ross - State Farm Agent Full timeJob OpportunityBryan Ross - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager.Job SummaryThe Customer Service Manager will be responsible for building and maintaining strong relationships with customers, providing exceptional customer service, and promoting State Farm products.Key...
-
Product Development Manager
2 days ago
Chandler, Arizona, United States Minit Charger Full timeAbout the Role:We are seeking a highly skilled Product Manager to join our team at Minit Charger. As a Product Manager, you will play a pivotal role in shaping the future of our product offerings.Key Responsibilities:Develop and manage the product lifecycle, from identifying customer needs and market trends to defining the product roadmap, designing...
-
Customer Service Representative
4 days ago
Chandler, Arizona, United States Tammy White - State Farm Agent Full timeJob Description**Position Overview**Are you a motivated and customer-focused individual who enjoys working with the public? If so, this may be the career for you. As a representative of Tammy White - State Farm Agent, you will have the opportunity to work with a dynamic team and provide exceptional service to our customers.**Responsibilities**Establish and...
-
Lead Engineering Operations Manager
2 weeks ago
Chandler, Arizona, United States Axus Technology Full timePosition OverviewAxus Technology, a leading player in the semiconductor equipment manufacturing sector, is seeking a highly skilled and experienced Engineering Manager to oversee our engineering division. This role is pivotal in driving the design, development, and execution of engineering initiatives, ensuring they are completed efficiently and within...
-
Senior Quality Assurance Engineer
6 days ago
Chandler, Arizona, United States Ultra Clean Asia Pacific Full timeJob Summary:Ultra Clean Asia Pacific is seeking a highly skilled Sr. Supplier Quality Engineer to join our team in Chandler, AZ. The successful candidate will be responsible for leading suppliers in qualifying products to meet customers' needs in the US.Key Responsibilities:Provide expertise in manufacturing processes for machining and secondary...