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Customer Engagement Leader

2 months ago

Burnsville, Minnesota, United States Macy's Full time
Position Overview

Are you excited to showcase your unique talents in a dynamic environment?

At Macy's, Inc., we are dedicated to fostering a brighter future through diverse representation. Our commitment to inclusivity drives us to respect and invest in every individual, promoting growth, pride, and satisfaction. When we bring our authentic selves to work, it cultivates a richer array of ideas and energy for everyone involved. Our achievements rely on the collaboration of exceptional colleagues.

Role Summary:

As a Customer Engagement Leader, you will serve as a champion for customer satisfaction and a mentor for your peers. In this elevated hourly role, you will excel in customer service, merchandising, and enhancing brand loyalty. You will contribute to achieving results through promotional and omni-channel selling strategies. Reporting to a People Leader, you will play a vital role in conveying expectations and priorities to your team. Potential career advancement includes roles such as Personal Stylist or Sales and Customer Experience Manager.

What We Offer:

  • An inclusive, stimulating, and enjoyable work atmosphere
  • Empowerment to make a significant impact with measurable outcomes
  • Comprehensive coverage for medical, dental, vision, and retirement plans
  • Employee Assistance Program providing mental health and financial resources
  • Fully-funded educational benefits that may cover 100% of tuition, books, and fees
  • Discounts on merchandise
  • Opportunities for community involvement through Colleague Resource Groups (CRGs)

Your Responsibilities:

  • Depending on your assigned role, you may be responsible for fulfilling customer orders, merchandising, processing new inventory, or overseeing the sales floor to deliver exceptional service.
  • Guide colleagues in executing and completing designated tasks.
  • As a customer advocate, model best practices and provide timely feedback to enhance every customer interaction.
  • Ensure a high standard of customer service through effective problem-solving and customer-focused solutions.
  • Enhance the in-store experience by promoting our mobile application.
  • Collaborate with People Leaders throughout the day to strategize and oversee store operations.
  • Provide ongoing feedback to People Leaders that fosters a positive customer experience and refines our processes.
  • Conduct store opening and closing procedures, including alarm system access and register reconciliation.
  • Lead and ensure adherence to our top-tier merchandising standards.
  • Educate colleagues on point-of-sale technology, radio frequency equipment, and applications to assist in selling and fulfilling customer orders.

Who You Are:

  • Committed to upholding Macy's values of diversity, inclusion, and respect in every interaction.
  • Flexible availability, including days, evenings, weekends, and holidays, with a record of dependable attendance and punctuality.
  • Effective communicator, able to provide clear guidance to colleagues and engage with customers.
  • Proactive in adapting to evolving customer expectations and needs.
  • Resourceful and capable of adjusting quickly to shifting priorities and deadlines.
  • 1-2 years of direct retail experience preferred.
  • High school diploma or equivalent required.

Essential Physical Requirements:

  • Ability to stand or walk for extended periods (at least two consecutive hours) throughout the store or department.
  • Frequent use of computers and handheld electronic devices.
  • Capability to reach, including above eye level, crouch, kneel, stoop, and distinguish colors.
  • Ability to lift and move items weighing up to 30 lbs.

About Macy's:

This is an exciting time for a career at Macy's as we focus on creating memorable experiences for every customer, whether their journey begins online or in-store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a meaningful impact on your colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team.

This job description is not exhaustive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to modify this job description at any time. Macy's Inc. is an Equal Opportunity Employer, dedicated to a diverse and inclusive workplace.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available upon request.