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Client Relations Specialist

2 months ago

Fresno, California, United States Jobot Full time
About Us:

We are a reputable construction firm dedicated to excellence in the central valley of CA. Our organization prides itself on fostering a positive work culture, providing clear career progression, and offering comprehensive benefits and retirement plans. Discover what makes us unique.

Position Overview:

We are seeking a dedicated and experienced Permanent Customer Service Representative to enhance our team within the construction sector. The successful candidate will demonstrate a solid history of delivering outstanding customer service, proficient data entry, and effective scheduling capabilities. This is a full-time role that offers competitive compensation and benefits.

Key Responsibilities:
  • Address customer inquiries through various channels, maintaining a courteous and professional demeanor.
  • Input customer data accurately into our systems and uphold customer records.
  • Organize appointments and liaise with different departments to ensure project timelines are met.
  • Track project developments and relay updates to clients.
  • Efficiently resolve customer issues and complaints.
  • Work collaboratively with colleagues to guarantee customer satisfaction and project success.
  • Support administrative functions as required.

Qualifications:
  • At least 2 years of experience in customer service, data entry, and scheduling.
  • Exceptional communication and interpersonal abilities.
  • Strong attention to detail and excellent organizational skills.
  • Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Proficient in Microsoft Office and familiar with CRM systems.
  • Knowledge of the construction industry is advantageous but not mandatory.
  • High school diploma or equivalent; some college coursework is beneficial.

If you are a proactive individual with a commitment to delivering exceptional customer service in the construction field, we encourage you to explore this rewarding opportunity. We provide a collaborative and supportive work environment with avenues for professional growth.