Service Desk Coordinator

4 weeks ago


Far Rockaway, New York, United States DK's Enterprises, Ltd Full time
Job Title: Service Desk Coordinator

DK's Enterprises, Ltd is seeking a highly organized and customer-focused Service Desk Coordinator to join our team. As a key member of our operations team, you will be responsible for managing the flow of incoming calls and tickets, collaborating closely with our technical team to resolve customer issues, and providing exceptional customer service.

Key Responsibilities:

  • Triage incoming calls and tickets, coordinating with the technical team to manage customer issues and maintain communication throughout the process.
  • Uphold exceptional customer service standards and maintain meticulous documentation of client requirements.
  • Contribute to various tasks including order management, shipment tracking, and facilitating effective communication with customers.
  • Serve as the primary point of contact for triaging incoming calls and tickets.
  • Coordinate with the technical team to effectively manage customer issues and maintain continuous communication throughout the resolution process.

Requirements:

  • 12 months of experience in customer service, dispatching, or coordinating.
  • 12 months of experience in a call-center-like environment.
  • Proficiency with Office 365, Teams, Microsoft Outlook, Word, and Excel.
  • Courteous and welcoming phone presence.
  • Excellent written and verbal communication skills.

What We Offer:

  • Competitive salary range of $45,000 - $65,000 per year.
  • Comprehensive benefits package including 401(k) with match, health insurance, and Paid leave.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive office environment with regular team celebrations and events.

DK's Enterprises is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.



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