Associate Director, SP2 Financial Aid

6 days ago

Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Job Summary

The Associate Director of Financial Aid plays a crucial role in planning, managing, and ensuring compliance with all applicable regulations, school, and office policies and procedures. This individual will build relationships with prospective and current students, alumni, community stakeholders, and programs and departments across the University to ensure the strategic use of financial aid as a key recruitment strategy in increasing enrollment, attracting a diverse and talented student body, and increasing SP2's positive impact on the Philadelphia region and beyond.

Key Responsibilities
  • Oversee and implement the administration of the SP2 federal work-study program, including creating and disseminating information to prospective, entering, and returning students regarding federal student work-study program.
  • Manage work-study appointments for all graduate programs during internships, practicums, and field placements.
  • Collaborate with the SP2 Office of Community-Engaged Professional Education to identify students requiring background checks for their student worker position.
  • Manage the background check process, including receiving and disseminating access codes to students, tracking and recording the process until completed, arranging for necessary payments, and facilitating student workshops.
  • Manage distribution of all SP2 student aid to student accounts, including uploading student scholarship/endowed funding into Feeder App and Banner, reviewing for accuracy based on status of enrollment, identifying changes in enrollment, and making required adjustments to student accounts.
  • Counsel prospective, current, and former students on matters of financial aid, personal financial management, and debt management, interpreting and explaining financial aid policies and financing options to applicants, students, and others.
  • Provide guidance to students requesting re-evaluation of awards and assist with the appeal process for scholarship funding utilizing Slate.
  • Responsible for the successful operation of special programs, including Coverdell Fellows, CWEL, and City Year at SP2, including identifying candidates, notifying selected recipients, posting, and tracking of awards in Banner.
  • Maintain clear communication and relationships with partner organizations and SP2 stakeholders to ensure smooth and successful program operations.
  • Maintain website and SharePoint content for the Financial Aid Office, serving as the point of contact for the SP2 web master and SP2 IT department.
  • Create, update, and maintain the office's standard operating procedures.
  • Develop financial aid presentations and coordinate financial literacy outreach and events.
  • Participate in recruitment events, including information sessions, accepted student open houses, and new student orientations.
Requirements
  • Bachelor's degree required, with a minimum of 2-3 years' experience; minimum of five years' professional financial aid experience preferred.
  • Knowledge of Banner, Microsoft Applications, and electronic reporting processes is a plus.
  • Knowledge of financial aid regulations, student budgets, financial aid packaging, professional judgment, debt management, scholarships, direct, and alternative loan programs.
  • Experience managing scholarship portfolios (endowed, annual, institutional, and alumni scholarship sources) and knowledge of forecasting is a plus.
  • Effective public speaking and interpersonal/counseling skills are required.
  • Ability to handle multiple tasks and complete various projects within designated deadlines.
  • Excellent verbal and written communication skills, and an ability to work collaboratively as part of an administrative team.

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