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Customer Experience Representative
3 weeks ago
The H Group is committed to providing exceptional customer experiences, and as a Customer Experience Representative, you will play a vital role in achieving this goal. Your primary responsibility will be to create a warm and welcoming atmosphere for our guests, ensuring their visit is memorable and exceeds their expectations.
About Our Venue:
The Bird Streets Club is a luxurious oasis nestled in the heart of Los Angeles, offering a refined and sophisticated dining experience. As a Customer Experience Representative, you will be responsible for setting the tone for our guests' evening, from greeting them upon arrival to bidding them farewell. Your excellent communication skills and ability to multitask will make you an invaluable asset to our team.
Key Responsibilities:
- Welcome guests to the restaurant and bar, ensuring they feel valued and respected.
- Manage the flow of guests, anticipating their needs and responding promptly to requests.
- Collaborate with fellow staff members to deliver seamless service, ensuring every guest has an exceptional experience.
- Maintain a high level of professionalism, even in fast-paced environments.
- Communicate effectively with management regarding special orders, cake orders, and VIP requests.
