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Field Service Representative III/Lead

2 months ago

Savannah, Georgia, United States Solventum Full time

Job Summary

Solventum is seeking a highly skilled and experienced Service Operations Lead to join our team in Savannah, GA. As a Service Operations Lead, you will be responsible for providing leadership in a service location and training employees and customers associated with their location.

Key Responsibilities

  • Provide leadership and guidance to service center employees to ensure excellent customer service and efficient operations.
  • Train and develop employees to meet the needs of our healthcare clients, including the delivery, pickup, and maintenance of cutting-edge medical device equipment.
  • Oversee local business operations, including metrics and required use of courier services.
  • Direct and train other service center employees on operational protocols and processes.
  • Execute customer training on medical device products and processes.
  • Perform and record inventory counts and reconciliation on assets, parts, disposables, and supplies.
  • Serve as the service center designee in the absence of service center management.
  • Ensure and maintain a clean and safe working environment.

Requirements

  • High School Diploma/GED or higher.
  • Minimum of 5 years of work experience in a customer-facing or service-related field.
  • Current, valid Driver's License.
  • Ability to work non-traditional work schedules, including extended hours, evenings, weekends, and on-call duties.
  • Ability to meet physical requirements of the position through fitness testing.
  • Intermediate experience with Microsoft Office applications.
  • Ability to work with minimal supervision.
  • Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management and prioritization skills.

Work Environment

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Travel

May include up to 20% domestic travel, including potential for meetings or other business functions that require commercial air travel.

Relocation Assistance

Relocation is not authorized.

Equal Opportunity Employer

Solventum is an equal opportunity employer and welcomes applications from diverse candidates.