Customer Service Liaison
1 week ago
At Veritext Legal Solutions, we're committed to delivering exceptional service to our clients. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive the highest level of support and satisfaction.
Key Responsibilities:- Provide timely and accurate responses to client requests, exceeding their expectations through proactive management and issue resolution.
- Collaborate with internal teams and external vendors to resolve issues and escalate as needed, ensuring prompt and accurate resolution.
- Build and maintain strong relationships with outside vendors, treating them as key partners in our service delivery.
- Communicate effectively with clients on order changes and ensure timely fulfillment.
- Strong customer service skills with excellent interpersonal abilities.
- Dedicated professional with the ability to respond promptly and accurately to client requests.
- Excellent written and verbal communication skills.
- Detail-oriented, organized, and able to multitask effectively.
- Competitive compensation and comprehensive benefits package.
- Comprehensive medical, dental, and vision insurance.
- Hybrid work structure with flexibility to balance work and personal life.
- Paid Time Off to recharge and pursue personal interests.
- Robust mental health benefits and matched 401(k) for long-term savings.
- Pet insurance and flexible spending accounts for added convenience.
- Company-paid life insurance and short-term and long-term disability insurance.
- Opportunities for learning and development to advance professionally.
- Veritext Summer Camp and employee referral program for team building and recognition.
We're committed to fostering a culture of collaboration, innovation, and belonging, where every individual feels valued, respected, and empowered. We celebrate diversity, equity, and inclusion, and strive to create long-term value for our employees, clients, partners, and communities.
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