Customer Service Liaison

1 week ago


Livingston, New Jersey, United States Veritext Legal Solutions Full time
Customer Service Representative

At Veritext Legal Solutions, we're committed to delivering exceptional service to our clients. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive the highest level of support and satisfaction.

Key Responsibilities:
  • Provide timely and accurate responses to client requests, exceeding their expectations through proactive management and issue resolution.
  • Collaborate with internal teams and external vendors to resolve issues and escalate as needed, ensuring prompt and accurate resolution.
  • Build and maintain strong relationships with outside vendors, treating them as key partners in our service delivery.
  • Communicate effectively with clients on order changes and ensure timely fulfillment.
Requirements:
  • Strong customer service skills with excellent interpersonal abilities.
  • Dedicated professional with the ability to respond promptly and accurately to client requests.
  • Excellent written and verbal communication skills.
  • Detail-oriented, organized, and able to multitask effectively.
Benefits:
  • Competitive compensation and comprehensive benefits package.
  • Comprehensive medical, dental, and vision insurance.
  • Hybrid work structure with flexibility to balance work and personal life.
  • Paid Time Off to recharge and pursue personal interests.
  • Robust mental health benefits and matched 401(k) for long-term savings.
  • Pet insurance and flexible spending accounts for added convenience.
  • Company-paid life insurance and short-term and long-term disability insurance.
  • Opportunities for learning and development to advance professionally.
  • Veritext Summer Camp and employee referral program for team building and recognition.

We're committed to fostering a culture of collaboration, innovation, and belonging, where every individual feels valued, respected, and empowered. We celebrate diversity, equity, and inclusion, and strive to create long-term value for our employees, clients, partners, and communities.



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