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Customer Service Representative

2 months ago

Sunriver, United States Waste Connections Full time

Job Summary: Waste Connections is seeking a highly energetic and detail-oriented Customer Service Representative to join our team in a fast-paced call center environment. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Service: Respond to high-volume incoming calls from customers, providing accurate and timely information regarding company services and rates.
  • Issue Resolution: Work with customers to resolve disputes and concerns, ensuring a positive customer experience.
  • Order Management: Process customer orders, including starting, stopping, or changing service, and accurately record and document customer communications.
  • Payment Processing: Receive cash and electronic payments from customers, and determine charges for service requested.
  • Computer Operations: Effectively navigate company-specific computer operational systems, and demonstrate proficiency in software applications, including MS Word and Excel.

Requirements:

  • Customer Service Experience: 2 years of experience in a high-call-volume atmosphere, providing exceptional customer service and resolving issues.
  • Arithmetic Skills: Ability to calculate rate adjustments for discounted or partial service.
  • Computer Skills: Proficiency in MS Word, Excel, and email, with typing and 10-key skills required.
  • Communication Skills: Excellent organization and communication skills, with the ability to analyze and solve problems.

Working Conditions:

The work environment is in a call center, with areas that are clean, ventilated, and well-lit. The CSR call areas can be noisy, and work may be repetitious and challenging, with little time in between calls. Some calls are evaluated to ensure high standards.

Benefits:

Waste Connections offers excellent benefits, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, 401K retirement, and unlimited opportunities to grow and develop your career.

Equal Opportunity Employer:

Waste Connections is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.