Customer Service Representative

3 weeks ago


Sunriver, United States Lennar Homes Full time
Customer Care Role at Lennar Homes

Lennar Homes is a leading homebuilder dedicated to delivering exceptional customer experiences. As a Customer Care Representative, you will play a critical role in ensuring the satisfaction of our homeowners by providing timely and effective warranty service.

Your Key Responsibilities

  • Schedule and oversee repairs to ensure completion within specified timeframes.
  • Maintain accurate service request logs and documentation of all work performed.
  • Evaluate the performance of trade partners and materials, reporting back to management.
  • Participate in department meetings and emergency on-call rotation schedules.

Requirements

  • High school diploma or equivalent; Associates degree or equivalent is preferred.
  • 1-3 years of experience in residential customer service or construction field preferred.
  • Valid driver's license with a good driving record.
  • Strong communication, organizational, and time-management skills.

Physical and Office/Field Presence Requirements

Regular attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work may require occasional bending, stooping, reaching, lifting, moving, and carrying office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Ability to drive a vehicle.

Benefits at Lennar Homes

Lennar Homes offers a comprehensive array of benefits designed to enhance the well-being and professional growth of our Associates. Our benefits include robust health insurance plans, a 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%, Paid Parental Leave, and an Associate Assistance Plan. We also offer an Education Assistance Program and up to $30,000 in Adoption Assistance. Our Associates enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Join us in fostering a supportive and enriching environment for our Associates.

Lennar Homes is an Equal Opportunity Employer



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