Customer Service Representative

3 weeks ago


Sunriver, United States Lennar Homes Full time
Customer Care Role at Lennar Homes

Lennar Homes is a leading homebuilder dedicated to delivering exceptional customer experiences. As a Customer Care Representative, you will play a critical role in ensuring homeowner satisfaction by providing timely and effective warranty service support.

Your Key Responsibilities
  • Schedule and oversee repairs to ensure completion within specified timeframes.
  • Maintain accurate service request logs and documentation of all work performed.
  • Evaluate trade partner performance and report back to management.
  • Participate in department meetings and emergency on-call rotation schedules.
Your Qualifications
  • High school diploma or equivalent; Associates degree or equivalent preferred.
  • 1-3 years of experience in residential customer service or construction field preferred.
  • Valid driver's license with a good driving record.
  • Strong communication, organizational, and time-management skills.
Physical and Office/Site Presence Requirements

Regular attendance at Company communities/job sites and offices during regular work hours is an essential function of this role. Some office work may require occasional bending, stooping, reaching, lifting, moving, and carrying office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Ability to drive a vehicle.

Benefits at Lennar Homes

Lennar Homes offers a comprehensive array of benefits designed to enhance the well-being and professional growth of our Associates. Our benefits include robust health insurance plans, a 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%, Paid Parental Leave, and an Associate Assistance Plan. We also offer an Education Assistance Program, up to $30,000 in Adoption Assistance, and generous vacation, holiday, sick leave, and personal day policies.

Equal Opportunity Employer

Lennar Homes is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.



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