Senior Client Partnership Specialist
3 weeks ago
About the Position
We are seeking an experienced ITrade STEM Implementation Manager to lead customer implementation projects and drive customer success. As a results-driven professional, you will work closely with cross-functional teams to deliver exceptional customer experiences.
Key Responsibilities:
- Lead project management efforts for customer implementations, ensuring timely completion and staying within scope.
- Collaborate with customers to understand their business goals and develop tailored solutions to meet their needs.
- Manage the onboarding process for new customers, ensuring they receive comprehensive training and support.
- Develop and maintain strong relationships with key stakeholders, including customer executives and decision-makers.
- Provide ongoing support and guidance to customers, ensuring they achieve their desired outcomes with our products.
- Analyze customer data and metrics to identify opportunities for improvement and growth.
- Act as a liaison between customers and internal teams, facilitating open communication and collaboration.
- Identify opportunities for upselling or cross-selling additional products and services to customers.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
- 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
- Strong project management skills, with the ability to handle multiple customer implementations simultaneously.
- Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients.
- Experience in managing customer onboarding and support processes, focusing on customer satisfaction and success.
- Familiarity with product management principles and the ability to understand technical aspects of the product.
- Ability to analyze customer data and metrics to drive insights and improve customer engagement.
- Strong problem-solving skills and the ability to navigate complex customer situations effectively.
Compensation Package:
The estimated salary range for this role is $130,000 - $180,000 per year, depending on experience.
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