Senior Client Partnership Specialist

3 weeks ago


Pompano Beach, Florida, United States ITrade STEM Full time

About the Position

We are seeking an experienced ITrade STEM Implementation Manager to lead customer implementation projects and drive customer success. As a results-driven professional, you will work closely with cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead project management efforts for customer implementations, ensuring timely completion and staying within scope.
  • Collaborate with customers to understand their business goals and develop tailored solutions to meet their needs.
  • Manage the onboarding process for new customers, ensuring they receive comprehensive training and support.
  • Develop and maintain strong relationships with key stakeholders, including customer executives and decision-makers.
  • Provide ongoing support and guidance to customers, ensuring they achieve their desired outcomes with our products.
  • Analyze customer data and metrics to identify opportunities for improvement and growth.
  • Act as a liaison between customers and internal teams, facilitating open communication and collaboration.
  • Identify opportunities for upselling or cross-selling additional products and services to customers.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Strong project management skills, with the ability to handle multiple customer implementations simultaneously.
  • Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients.
  • Experience in managing customer onboarding and support processes, focusing on customer satisfaction and success.
  • Familiarity with product management principles and the ability to understand technical aspects of the product.
  • Ability to analyze customer data and metrics to drive insights and improve customer engagement.
  • Strong problem-solving skills and the ability to navigate complex customer situations effectively.

Compensation Package:

The estimated salary range for this role is $130,000 - $180,000 per year, depending on experience.



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