Sales Coordinator Associate

4 weeks ago


Sheboygan, Wisconsin, United States Kohler Energy Full time
Job Description

As a Sales Coordinator Associate, you will play a crucial role in facilitating communication and maintaining strong relationships between customers and our factory for the Power Generation Sales group. Your responsibilities will include handling every phase of a sales order, from ordering to shipping and invoicing. You will also provide excellent customer service, keep stakeholders informed about order status, and act as a bridge between the customer and the factory.

Key Responsibilities:
  • Provide high-level customer service to distributors and Direct Accounts, responding promptly to inquiries and addressing concerns or issues.
  • Communicate directly with distributors and Direct Accounts to provide timely updates on order status, keeping them informed about any changes, delays, or other relevant information.
  • Serve as a liaison between the distributor and the factory, relaying important information, requirements, or specifications from the distributor to the factory, and vice versa.
  • Apply departmental policies and procedures consistently to maintain operational efficiency and ensure compliance.
  • Process incoming orders quickly and accurately, checking the bill of material for factory changes and setting lead times for delivery.
  • Create deliveries and shipments when the system does not generate or requires consolidation.
  • Maintain various reports, including orders pending processing, production note updates, customer inquiry logs, shipping status reports, and complaint tracking reports.
  • Resolve invoice issues promptly, including credit requests and customer deductions.
  • Learn to look up and use information in the Rehlko/Kohler Power Systems Enterprise System (SAP), including sales orders, schedules, production, shipping, and invoices.
  • Follow up at least weekly on all assigned distributors' open orders and provide timely updates about order status changes.
  • Understand and use customer service reference documents, including ISO procedures, product dimension sheets, product specification sheets, price lists, inventory reports, and lead-time reports.
  • Administer policies related to pricing, order entry, order change, order status inquiry, and other policies in the Sales Administration Department.
  • Learn the responsibilities of coworkers to provide backup in their absences.
  • Prepare and submit field complaints as required to document field problems.
  • Create custom invoices for national accounts and comply with other special handling requirements.

We offer a competitive salary, health, vision, dental, 401(k) with company matching, and more. Join our team and be part of a global leader in energy resilience, delivering innovative energy solutions critical to sustain and improve life across home energy, industrial energy systems, and powertrain technologies.


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