Operations Manager Service Center Lead

3 days ago


Clifton, New Jersey, United States WilliamCharles Search Group - Pittsburgh Full time
Operations Manager Service Center Job Description

Company Overview:

WilliamCharles Search Group - Pittsburgh is a leading provider of electric motor and generator repair services in North America, with a strong presence coast to coast. Our organization offers a range of services, including in-shop repair, field services, distribution, and asset storage on a local, regional, and national scale. Our customers come from diverse industries, such as power generation, oil and gas, paper, metals, and steel.

Job Title: Operations Manager Service Center

The Opportunity:

  • Excellent career growth opportunities
  • Ability to learn from industry experts
  • Long-term opportunity to grow into a higher leadership role with broader responsibilities
  • A culture that values safety, integrity, teamwork, accountability, and a customer focus, with an entrepreneurial spirit

The Role You Will Play:

As an Operations Manager Service Center, you will oversee the growth, safety, and sustainability of our Service Center, managing a team of 40 individuals and 5 direct reports. Your responsibilities will include:

  • Providing leadership, guidance, and performance management
  • Achieving financial targets and ensuring proper procedures and standards are in place to meet customer requirements
  • Assisting with developing work plans, operations scheduling, and expediting material and time estimates
  • Leading the effort to improve key customer metrics, as well as internal metrics on safety, labor utilization, and margin performance
  • Being a strategic problem solver with a strong passion to drive growth at this location and across the entire organization

Background Profile:

We are seeking a candidate with a technical background in electrical and/or mechanical products, supervisory experience in a fast-paced industrial service or manufacturing environment, and a proven background in driving change in operations for efficiency. Additionally, you should have the ability to build rapport with current and potential customers, as well as interpersonal and supervisory skills to coach and motivate employees.


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