AI Researcher and Engineer for Large Language Models

3 weeks ago

Santa Clara, California, United States ServiceNow Full time

Job Description

We are a group of researchers, applied scientists, engineers, and product managers with a dual mission at ServiceNow. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building next-generation Large Language Models (LLMs) for Enterprise Language Generation that will power our platform with AI experiences in day-to-day work of our customers. We are just getting started with our early-adopter customers, and we need your help in building and making available an amazing range of solutions to our 9,000+ enterprise customers around the world.

Your Key Responsibilities

  • You will use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve real-world challenges and datasets in a practical and scalable way.
  • You will research, propose, and implement appropriate models/techniques for LLM benchmarking.
  • You will participate in data collection and synthetic data generation, and generate custom benchmarks to evaluate diverse LLMs capabilities.
  • You will collaborate daily with a team of like-minded developers, applied research scientists, product managers, and quality engineers to produce high-quality software.
  • You will contribute to the implementation of tools to facilitate LLM evaluation and perform model/error analysis.
  • You will develop innovative, patentable ideas that ensure the competitiveness of this product within the domain of similar work being done in the industry.
  • You will potentially write research papers in collaboration with our Research Group, to be published to the most notable AI conferences.
  • You will work with product owners to understand detailed requirements and own your code from design, implementation, testing, and delivery of high-quality & high-impact solutions to our users.

Qualifications

  • You have 6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience.
  • You have solid expertise in Python.
  • You have solid Machine Learning/Deep Learning theoretical knowledge and hands-on experience.
  • You have experience with LLM benchmarking and evaluation is required; experience generating synthetic data is a plus.
  • You can read and experiment with ideas from recent research papers.
  • You have a high level of creativity, quick problem-solving abilities, and adaptability.
  • You have effective communication skills to convey research findings to both technical and non-technical stakeholders, ensuring a clear understanding of the benefits and limitations of LLMs across the organization.

About You

We welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

What We Offer

Our base pay is $165,800 - $290,200, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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