Installation Supervisor

2 weeks ago

Bethel, Connecticut, United States Closets By Design Full time
Position Overview:
The Installation Supervisor at Closets by Design is a pivotal role within our established and expanding custom closet and home organization firm. We seek a dynamic and driven individual who thrives in a fast-paced environment and excels at multitasking.

Key Responsibilities:
The Installation Supervisor collaborates closely with the installation team to uphold the brand's reputation across various platforms. Responsibilities encompass:
  • Leading and managing a team of installers and their assistants.
  • Coordinating and scheduling each installation and service project from inception to completion.
  • Prioritizing exceptional customer service and overseeing accounts receivable.

This role requires close collaboration with the Installation, Production, and Sales departments to guarantee client satisfaction throughout the installation process.

Administrative Duties:
  • Conducting daily meetings with the installation team to cover training, services, safety, and more.
  • Reviewing van safety reports periodically to ensure safe operations.
  • Managing post-installation documentation and addressing any incomplete services.
  • Scheduling installation dates for newly acquired contracts based on established criteria.
  • Assigning personnel with appropriate skill levels based on installation needs to optimize labor costs and enhance revenue.
  • Making daily reminder calls through various communication methods for upcoming installations.
  • Adjusting the daily schedule to accommodate cancellations or rescheduling.

Interdepartmental Collaboration:
  • Assisting the installation team in identifying and developing recovery plans as necessary.
  • Maintaining frequent communication with installation and production teams to gather accurate logistics information regarding material arrivals.
  • Engaging in regular interactions with customers, sales personnel, vendors, and internal departments to ensure efficient scheduling of installations and services.

Qualifications:
  • Ability to work efficiently, accurately, and independently.
  • Strong verbal and written communication skills through phone, email, and text.
  • Basic proficiency in Microsoft Office Suite.
  • Demonstrated exceptional customer service abilities.
  • Comfortable in a fast-paced, team-oriented environment.

Job Type:
Full-time
Compensation:
$60,000 - $75,000 annually, based on experience
Benefits:
* 401(k)
* Dental Insurance
* Health Insurance
* Vision Insurance
* Paid Time Off

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