Front Desk Team Member

3 days ago


Glen Allen, Virginia, United States Charter Senior Living Full time

Hotel Guest Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Guest Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Answer and transfer phone calls, checking guests in and out of the hotel
  • Take reservations and interact with guests in a professional and courteous manner
  • Lead the day-to-day operations within the hotel, ensuring a smooth and efficient experience for our guests
  • Greet guests, function as night auditor when needed, handle guest complaints, and establish and maintain reservations
  • Conduct daily pass-on with the front desk team and assist other departments when needed

What We Offer:

  • A competitive salary and comprehensive benefits package
  • A dynamic and supportive work environment
  • The opportunity to grow your career and take on new challenges

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.


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