Client Services Coordinator

2 weeks ago


Mobile, Alabama, United States ITAC Solutions Full time

Become a vital member of ITAC Solutions as a Client Services Coordinator, serving as the initial point of interaction for clients and contributing significantly to the operational success of our family counseling initiatives.

Your responsibilities will encompass managing insurance documentation, processing billing, aiding therapists with appointment coordination, and delivering outstanding customer support to our clientele.


Benefits and Perks:
Relaxed work atmosphere, nurturing environment, extensive benefits package, opportunity to work in a close-knit team, office closure during specific holidays.

Compensation:
$17 - $20/hr

Key Responsibilities:
Overseeing front desk functions, including telephone management and data entry
Handling insurance documentation and billing for services provided
Supporting therapists with appointment scheduling and payment processing
Assisting clients with registration and insurance questions
Organizing court-mandated therapy sessions and maintaining client records
Reconciling and processing daily financial transactions, organizing files, and ensuring efficient record-keeping.

Qualifications:
High school diploma or equivalent
Minimum of two years of administrative experience with insurance documentation and billing
Exceptional customer service abilities and a client-focused mindset
Proficiency in Microsoft Office Suite and familiarity with standard office equipment.

Preferred Qualifications:
Bilingual proficiency (not mandatory but advantageous).

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