Medical Records Site Supervisor

4 weeks ago


Maywood, Illinois, United States MRO Full time

The Medical Records Site Supervisor is responsible for overseeing the daily operations of the Release of Information (ROI) team at a specific client site. This role requires effective communication and collaboration with MRO and client management staff to ensure compliance with established policies, federal and state regulations, and timely completion of ROI activities.

Key Responsibilities:
  • Manage workflow among on-site employees to ensure maximum productivity and quality standards are met.
  • Adjust work assignments as needed to cover peak periods, leave, and vacancies.
  • Provide coverage in the event of backlogs, illness, vacation, or leave of absence of medical record staff.
  • Perform Quality Assurance monitoring of work performance for the ROI Specialists.
  • Conduct productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
  • Monitor performance and provide performance feedback and evaluations for ROI Specialists. Monitor and approve paid time off and schedules for all staff.
  • Promote a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Respond to customer needs in a positive and efficient manner.
  • Provide support to the Area Manager, as needed.
Requirements:
  • High School Diploma/GED required.
  • Bachelor's and/or Associates Degree in Health Information Management, Business Administration, or a health-related field or equivalent experience is preferred.
  • 1 year supervisory/management experience in an acute care setting.
  • Knowledge of HIPAA privacy information standards required.
  • Demonstrates excellence in written communication and interpersonal skills.
  • Proficiency in Microsoft Office Applications required.
  • ROI Experience Required.
Physical Requirements:
  • Position requires standing, sitting, lifting up to 20 pounds.
  • Position is performed in office and hospital settings.


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