Customer Service Representative

2 weeks ago


Eau Claire, Wisconsin, United States JoAnn Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Cashier at JOANN. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through product knowledge and innovative merchandising, and maintaining a high level of productivity and attention to detail.

Key Responsibilities
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and engaging in friendly conversation about their projects.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.
  • Stock shelves accurately according to planogram, maintain a safe work environment, and participate in store activities such as Education Classes and Custom Framing.
  • Assist other Team Members with tasks, work collaboratively with others, and communicate effectively in a group environment.
Requirements
  • High School Diploma, GED, or equivalent.
  • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
  • Ability to work a varied schedule based on business needs, including days, evenings, weekends, and holidays.
Physical Requirements
  • Stand during an entire shift, continuously walk around all areas of the store, and read written instructions and reports.
  • Orally communicate with customers and other team members, input data on computer keyboards and handheld units, and use 2-way radios.
  • Lift, place, and arrange items on shelves and racks, bend down and reach above head, climb and descend ladders, and individually lift up to 49 pounds.


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