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Bilingual Customer Support Specialist
2 months ago
The Bilingual Customer Support Specialist (French/English) is essential for delivering exceptional service to our clients. This role requires a minimum of 2 years of relevant experience.
Key Qualifications:
- Technical or mechanical knowledge is preferred, with hands-on experience being a plus.
- Excellent verbal and written communication skills are a must.
- Fluency in French is required.
- Strong interpersonal skills and customer service orientation are essential.
- Proficient in Microsoft Office and web-based applications.
- A reliable home internet connection is necessary.
- A Bachelor's Degree in a technical discipline or a College Degree in Trades is preferred.
Responsibilities:
The Bilingual Customer Support Specialist will:
- Assist customers, distribution partners, and sales representatives by providing technical support for our adhesive products through our dedicated helpline.
- Respond promptly to technical inquiries via phone, email, and web chat.
- Analyze mechanical scenarios and collaborate with customers to recommend suitable products while identifying potential sales opportunities.
