Customer Service Coordinator
3 weeks ago
We are seeking a skilled Customer Service Coordinator to work with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.
Responsibilities:- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers.
- Ensure parts are available for scheduled work.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
Estimated Salary Range: $45,000 - $60,000 per year, depending on experience.
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