Customer Service Coordinator

3 weeks ago


Brookpark Estates, Ohio, United States Penske Full time
Penske Truck Leasing Co., L.P. Job Description

We are seeking a skilled Customer Service Coordinator to work with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.

Responsibilities:
  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
  • Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Assure that all Penske Rental units are maintained and prepared for customers.
  • Ensure parts are available for scheduled work.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide customer service, assuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.

Estimated Salary Range: $45,000 - $60,000 per year, depending on experience.



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