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Strategic Operations Partner

2 months ago

New York, New York, United States Workmate Labs Full time
About Workmate Labs

We're a cutting-edge technology company that's revolutionizing the future of work by harnessing the power of AI. Our mission is to empower every knowledge worker with a personalized AI assistant, enabling them to focus on high-impact tasks and deliver their best work.

We're backed by top-tier investors and led by a team of seasoned product leaders and entrepreneurs who have successfully launched several AI-powered products, including Facebook Moments, Instagram Reels, and Tome Presentations.

The Role

We're seeking a highly skilled and entrepreneurial individual to serve as the right-hand to our Head of Growth & Operations. This is a unique opportunity to join a fast-paced and dynamic team, where you'll have the chance to innovate, collaborate, and drive business growth.

Key Responsibilities
  • Customer Advocacy: Act as the voice of the customer, ensuring their needs and perspectives are infused into our product and growth strategy.
  • User Engagement: Develop and execute a comprehensive engagement plan for our alpha users, ensuring they're supported, informed, and providing valuable feedback.
  • Insight Synthesis: Synthesize learnings from customer conversations to inform product iterations and drive business growth.
  • Ad Hoc Projects: Execute special projects as directed by the founding team, leveraging your analytical skills and entrepreneurial spirit.
  • Process Improvement: Understand the inner workings of our organization, identify areas for improvement, and streamline processes to drive efficiency and effectiveness.
  • Innovation: Develop and implement new tools, processes, campaigns, and growth strategies from scratch, driving business growth and innovation.
  • Knowledge Management: Ensure information flows seamlessly across the organization, preparing briefings for meetings, transferring knowledge, and building systems to institutionalize learning.
  • Prioritization and Communication: Refine and communicate priorities and company positioning to stakeholders, both within and outside the organization.
Requirements
  • Thrives in Ambiguity: Comfortable with multitasking, making recommendations, and decisions with incomplete information.
  • Entrepreneurial Spirit: Excels at receiving open-ended projects, putting structure to them, and delivering results with minimal guidance.
  • Effective Communication: Precise, concise, and effective communicator with a high attention to detail and data-driven mindset.
  • Adaptability: Open-minded, adaptable, and passionate about finding innovative solutions to complex problems.
Preferred Qualifications
  • Early-Stage Start-Up Experience: Experience working with customers in an early-stage start-up or B2B SaaS company.
  • Management Consulting or Private Equity: Prior experience in management consulting, private equity, or venture capital, or a background as a Chief of Staff or General Manager.
  • MBA or Computer Science: MBA or Computer Science degree.