Guest Services Director
3 weeks ago
We are offering a comprehensive benefits package to our successful candidates, including a base salary of $62,000 per year, plus benefits such as health insurance, paid time off, and employee discounts. Our ideal candidate has at least 2+ years of hotel front desk or guest services experience, with at least 1 year in a supervisory or management role. Previous experience with property management systems is preferred.
Responsibilities:- Guest Services:
- Ensure a warm, welcoming, and efficient check-in/check-out experience for guests.
- Resolve guest complaints or issues promptly, ensuring high levels of guest satisfaction.
- Provide concierge-level services, including recommending local attractions, restaurants, and events.
- Front Desk Operations:
- Oversee and manage the day-to-day operations of the front desk, including supervision of front desk agents and night auditors.
- Manage guest reservations, check-in/check-out, and guest room assignments.
- Monitor and update room availability, rates, and restrictions in the hotel management system.
- Staff Scheduling:
- Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours, including holidays, weekends, and nights.
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Director of Guest Safety and Security
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Guest Service Operations Manager
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Parking Operations Coordinator
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Guest Services Ambassador
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Guest Services Coordinator
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Hotel Guest Services Representative
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Food Service Operations Director
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Hotel Guest Services Representative
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Hotel Guest Service Manager
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Food and Beverage Service Director
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Director of Community Services
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Nutrition Services Director
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Guest Experience Specialist
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