Clinical Quality Manager

4 weeks ago

Olympia, Washington, United States Telecare Corporation Full time

Job Summary

The Clinical Quality Manager is responsible for actively managing and promoting the organizational quality and risk management infrastructures. This role involves planning and orchestration of onsite quality rounding processes, identifying process improvement needs, supporting implementation of program plans for improvement, conducting root cause analyses, supporting survey preparation, policy development, and incident review.

Key Responsibilities

  • Implement standard performance improvement and risk management methods (PDSA and Root Cause Analysis)
  • Operationalize processes to support standards compliance
  • Facilitate continuous survey readiness activities
  • Guide the organization through survey processes and findings
  • Support/facilitate improvement processes across programs to further the clinical standardization process for Telecare programs
  • Lead quality and risk management process improvement from inception to final resolution

Requirements

  • Master's degree in health-related field (i.e. Public Health, Health Care Leadership or Administration, Nursing Management, Quality, Patient Safety, Risk Management, Psychology) or equivalent years of experience
  • Must have an active, unrestricted license in behavioral health (e.g., LMFT, LCSW, LPCC, LISAC, PhD or PsyD)
  • Two (2) years' behavioral health experience working in roles that included quality assurance, performance improvement, risk management, or patient safety across different levels of care (outpatient, residential, inpatient, etc.)
  • Knowledge of regulatory requirements and accreditation standards
  • Must be willing to travel to up 50%
  • Must be willing to obtain Certified Professional in HealthCare Quality (CPHQ) within 18 months of hire

Preferred Qualifications

  • Prior experience with CARF and Joint Commission accreditation preparation and continuous readiness
  • Two (2) years' experience as a Quality Manager (or equivalent title) in behavioral health

Essential Functions

  • Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
  • Actively manages, supports, and promotes quality improvement and risk management processes and outcomes
  • Provides Program Support that includes, but is not limited to, the following:
    • Autonomously organizes, plans, and facilitates the internal quality rounding process for programs in their region
    • Communicates clinical findings to program administrator and administrative staff in a manner that preserves the collaborative working process
    • Provides individualized program assistance, leading in-depth system analysis, root cause analysis, development of improvement plans, implementation, and re-evaluation

Skills

  • Ability to complete PDSA and Root Cause Analysis
  • Ability to use Avatar, QLIK, RL Datix and other reporting tools
  • Microsoft Office Suite, including Word, Excel, and PowerPoint

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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