Technology Support Specialist

3 weeks ago


New Brunswick, New Jersey, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Technology Support Specialist to join our Workstation Support Team. As a key member of our team, you will be responsible for providing top-notch support to our end-users, ensuring they have a seamless experience with our technology infrastructure.

Key Responsibilities
  • Provide complex technical support to end-users, troubleshooting and resolving issues with hardware, software, and operating systems.
  • Install and configure equipment and software, and coordinate with other teams to ensure smooth installations.
  • Perform system administration tasks for desktop solutions, ensuring optimal performance and security.
  • Act as a key contact for internal IT groups, providing technical support and guidance as needed.
  • Monitor network access and data security, identifying potential risks and implementing solutions to mitigate them.
  • Research and recommend new technology solutions to improve our infrastructure and services.
  • Develop and maintain user documentation, ensuring that our end-users have the information they need to use our systems effectively.
Requirements and Qualifications
  • Experience in supporting MS Windows 7, 8.1, and 10, as well as Mac OS.
  • Previous support or deployment experience in a Windows-based enterprise or retail environment.
  • Knowledge of configuring, administering, and troubleshooting PC, desktop, and production printers, wired and wireless Zebra printers, Motorola/Symbol RF devices.
  • Excellent communication and problem-solving skills, with the ability to work well in a fast-paced, collaborative environment.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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